FAQ
Welcome to GeniusGoods.store! Explore our Frequently Asked Questions for insights into our products and services.
1. **What is GeniusGoods.store?**
GeniusGoods.store is an online shop offering a diverse range of products, including entertainment items, lighting, toys and games, children and baby products, life-enhancing gadgets, and home and garden supplies.
2. **How do I place an order?**
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
3. **What payment methods do you accept?**
We accept various payment methods, including credit cards, debit cards, and PayPal. Choose your preferred payment method during checkout.
4. **How long does it take to process and ship orders?**
Order processing usually takes 1 to 2 business days in Canada and other countries. Once processed, your order will be shipped based on the selected shipping method. Shipping times may vary depending on the location and product size.
5. **Do you offer international shipping?**
Yes, we offer international shipping. Please note that international orders may be subject to additional customs and import duties.
6. **What is your return policy?**
Our return policy allows returns within 14 days of receiving your order. If you receive a damaged or defective item, or if you're dissatisfied with your purchase for any reason, please contact our customer service for assistance.
7. **How can I track my order?**
Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. Use this tracking number to monitor your order status and estimate the delivery date.
8. **Can I cancel or modify my order once it's placed?**
If you wish to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipping.
9. **Do you offer discounts or promotions?**
Yes, we regularly offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for the latest deals and updates.
10. **How can I contact customer service?**
Contact our customer service via email at geniusgoods61@gmail.com. We're here to assist with any questions or concerns.
11. **How do I subscribe to your newsletter?**
Subscribe to our newsletter by visiting our website and entering your email address in the appropriate field. It's a great way to stay informed about our products, promotions, and updates.
For further assistance or additional questions, feel free to reach out to us.
1. **What is GeniusGoods.store?**
GeniusGoods.store is an online shop offering a diverse range of products, including entertainment items, lighting, toys and games, children and baby products, life-enhancing gadgets, and home and garden supplies.
2. **How do I place an order?**
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
3. **What payment methods do you accept?**
We accept various payment methods, including credit cards, debit cards, and PayPal. Choose your preferred payment method during checkout.
4. **How long does it take to process and ship orders?**
Order processing usually takes 1 to 2 business days in Canada and other countries. Once processed, your order will be shipped based on the selected shipping method. Shipping times may vary depending on the location and product size.
5. **Do you offer international shipping?**
Yes, we offer international shipping. Please note that international orders may be subject to additional customs and import duties.
6. **What is your return policy?**
Our return policy allows returns within 14 days of receiving your order. If you receive a damaged or defective item, or if you're dissatisfied with your purchase for any reason, please contact our customer service for assistance.
7. **How can I track my order?**
Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. Use this tracking number to monitor your order status and estimate the delivery date.
8. **Can I cancel or modify my order once it's placed?**
If you wish to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipping.
9. **Do you offer discounts or promotions?**
Yes, we regularly offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for the latest deals and updates.
10. **How can I contact customer service?**
Contact our customer service via email at geniusgoods61@gmail.com. We're here to assist with any questions or concerns.
11. **How do I subscribe to your newsletter?**
Subscribe to our newsletter by visiting our website and entering your email address in the appropriate field. It's a great way to stay informed about our products, promotions, and updates.
For further assistance or additional questions, feel free to reach out to us.
